The questions that come up most before and during an order. If yours is not here, send it with your part list and we will answer it directly.
How do I request a quote?
Send your part numbers, quantities and destination country through the enquiry form, by WhatsApp or by email. You do not need an account. If you can only describe the vehicle, send the VIN and we will identify the part numbers for you.
Do I need a part number to get a price?
No. A VIN or a clear photo of the old part is usually enough for us to identify the correct number. A part number simply makes the match faster and removes ambiguity about engine and market variants.
What is the minimum order quantity?
Reference listings are quoted from 2 pieces. Quantities affect price, so tell us what you actually need — a mixed order of several part numbers is normal and does not carry a separate minimum.
How quickly will I receive a quote?
A standard part list is usually answered within 24 hours. Oversized items such as bumpers and body panels, and long mixed-brand lists, can take longer because availability has to be verified with individual suppliers first.
What quality options are available?
Four tiers: Genuine Original (the bare part number), Special Price (the -XX release), International Brand (independent brand manufacturers) and OEM Brand (the original maker's own brand). Where more than one tier is available, each is quoted separately so you can compare.
How is the price fixed?
The price is locked when you confirm the quotation, and it does not change between confirmation and dispatch. We do not substitute a different quality tier without contacting you first.
How is freight calculated?
Freight is quoted before dispatch and depends on destination, weight and volume. We quote by air or sea depending on your deadline. Ask for the landed figure — goods, packing and freight together — rather than comparing goods prices alone.
What are the payment terms?
Terms are agreed per order and confirmed in writing before dispatch. Buyers who import regularly can discuss settlement terms for an approved trade account; both are settled through the same confirmed quotation.
Can I track my order?
Yes. Every enquiry is issued a reference code. Enter that code and the contact detail you used on the tracking page to see the current stage of your order, from enquiry received through to dispatch.
Which vehicle brands do you cover?
The catalogue is strongest on Volvo, with substantial coverage of Honda, Porsche, Land Rover and Toyota, and sourcing capability across mainstream European, Japanese, Korean and American brands. If a brand is not listed, ask — the catalogue reflects current stock rather than the limit of what we can source.